hey baj FAQ — Frequently Asked Questions

Every approved withdrawal at hey baj is normally completed within 15 minutes to 2 hours. This timeframe applies to bKash, Nagad, Rocket, and Upay alike. Slight delays may occur during verification or system maintenance. The same policy applies to bank transfers.

The minimum withdrawal amount at hey baj is ৳1,000. This limit is the same across all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Make sure your balance is at least ৳1,000 before requesting a withdrawal.

Yes. Withdrawals at hey baj are available 7 days a week, 24 hours a day. Whether it is late at night or a public holiday, you can submit a withdrawal request at any time and it will be processed within 2 hours. If you face any issue, contact 24/7 live chat support.

Yes, but you must meet the wagering requirements before withdrawing bonus winnings. For the welcome bonus, for example, you need to wager the bonus amount 25 times. Say you deposit ৳1,000 and receive a ৳1,500 bonus, giving you a total balance of ৳2,500 — the wagering requirement would be ৳1,500 × 25 = ৳37,500. Once that requirement is met, you can withdraw your bonus winnings.

If the withdrawal is still being processed, you may contact hey baj's support team via live chat and request a cancellation. However, once a withdrawal has been approved and sent, it can no longer be reversed. If you are unsure, ask via live chat first.

Yes. hey baj supports multi-bets and accumulator bets. When you select multiple events, all the odds are multiplied together. For example, three selections with odds of 1.50, 1.70, and 1.80 give combined odds of 4.59, so a ৳100 bet returns ৳459 — but all three must win; if one loses, the entire stake is lost.

Yes. hey baj offers betting on all types of cricket events — BPL, IPL, T20 World Cup, and Bangladesh Tigers international matches. The process is the same: choose a market such as match winner, top batsman, total runs, or live in-play, then enter your stake.

Among hey baj's Bangladeshi players, the most popular markets are: match winner, toss winner, runs in the first over, half-century or century scorer, total sixes, and live in-play betting. Live markets are especially active during the BPL season.

If a match is abandoned due to rain or any other reason and a no-result is declared, hey baj generally refunds the stake for the affected bet. However, the rules may vary depending on the specific match situation and market. See the Terms and Conditions page for details.

Favourites are given lower odds because they have a higher chance of winning. For example, if Team B is the favourite, their odds might be 1.50 — meaning a ৳1,000 bet returns ৳1,500 (৳500 profit) if they win. Underdog Team A would have higher odds (e.g. 3.00) because that outcome is less expected.

No. Each person is allowed only one account at hey baj. Attempting to open multiple accounts using the same name, mobile number, or payment details may result in those accounts being closed and the balance being forfeited. See Terms and Conditions for more details.

To register, you need a valid mobile number, an active email address, and your real name. You must be at least 21 years old. When you sign up at hey baj, you can receive a 150% bonus on your first deposit up to ৳15,000. The minimum deposit is ৳200.

No. You can log in to your hey baj account from any device using your correct username and password. However, logging in from a new device may trigger an OTP verification for security purposes. The OTP code will be sent to your registered mobile number.

On the login page, click "Forgot Password?" and enter your registered mobile number or email. An OTP or reset link will be sent to you. Use it to set a new password. If your number or email has changed, contact support via live chat.

There are a few common reasons for login issues: the account may be temporarily locked after multiple wrong password attempts, your browser may have outdated cache or cookies, or there may be a network connection problem. First, clear your cache and try again. If the problem persists, contact hey baj live chat support in Bengali.

First, clear your browser's cache and cookies: in Chrome, go to Settings → Privacy and Security → Clear Browsing Data. Then reload the page. If the problem continues, try switching to a different network (Wi-Fi instead of mobile data, or vice versa) and let support know.

Both the hey baj Android (APK) and iOS apps are available and must be obtained through official channels. For details about the app, visit the hey baj APK page. Installing the app makes it easier to log in quickly and bet on mobile.

Yes. Even without the app, you can add a shortcut directly from your browser. In Chrome, open hey baj, tap the menu (three dots), and select "Add to Home Screen". In Safari (iOS), tap the share icon and choose "Add to Home Screen". This gives you an app-like experience.

Live casino and live sports feeds stream video, so a fast internet connection is needed. If buffering occurs: 1) Switch between Wi-Fi and mobile data; 2) Close other tabs or apps; 3) Lower the video quality if the option is available; 4) Restart your router. If the problem continues, let live chat know.