For ages 21+

hey baj's commitment to responsible gaming

Enjoy entertainment with awareness. hey baj believes the enjoyment of gaming is at its best when it stays controlled and within healthy limits. Use all our features to keep yourself and your family safe.

Safe Environment Self-Exclusion 24/7 Support 21+ Only

Our commitment to responsible gaming

hey baj is an entertainment platform — the wellbeing and safety of every player is the top priority. Gambling or betting can be a form of entertainment, but it is never a source of income or a way to solve financial problems. We want every member to play fully aware and within their own budget.

Our Terms and Conditions clearly state that hey baj is for those aged 21 and above only. Participation by minors or underage individuals on this platform is strictly prohibited. Age is verified at the time of account registration and additional documents may be requested in suspicious cases.

Age limit: 21+ mandatory

To open an account on hey baj and take part in any betting or casino activity, you must be at least 21 years old. Be alert to ensure underage members of your household cannot access your account. If you share a device, remember to log out.

Tools to keep yourself safe

Using the features below on hey baj, you can set your own gaming limits.

Set a Deposit Limit

You can set the maximum deposit amount yourself on a daily, weekly or monthly basis. Once the limit is reached, no further deposits can be made until the next period begins.

Deposit Control

Set a Loss Limit

Set a limit on the maximum amount you can lose within a given period. Once that amount is reached, the account will automatically pause betting for that period.

Loss Control

Session Time Limit

Decide how long you will play in one go. When the set time is up, the system will remind you to take a break and, if needed, will end the session automatically.

Time Management

Set a Bet Limit

You can decide in advance the maximum amount you can place on a single bet. This effectively protects against placing excessive bets in moments of high emotion.

Bet Control

Cooldown Break

If you want to take a break for a few days, take a temporary pause of 1 day to 6 weeks. No betting activity will take place on the account during this time, but normal activity will resume once the break period ends.

Temporary Break

Self-Exclusion

If you feel you need a long-term break, choose self-exclusion. There is an option to close the account from 6 months up to permanently. Once this decision takes effect, it cannot be reversed before the period is up.

Permanent Protection

Request a Limit

Limit Type

Period

Amount / Comment

This is a visual form — contact live chat to confirm your request.

Warning signs of problem gambling

It is very important to recognise when gambling has gone beyond entertainment and become a problem. If you notice the following signs, seek help promptly:

Feeling a repeated urge to bet more in order to recover lost money.
Repeatedly trying to stop betting but failing.
Spending money needed for household expenses on gambling, or borrowing money to bet.
Not telling the truth to family or friends about betting, or hiding information from them.
Giving betting more priority than work, family or studies.
Feeling anxious, irritable or restless when not gambling.
Using betting as a way to escape stress or loneliness.

If any of these signs appear in you, that is not a weakness — rather, seeking help at the right time is an act of courage. The hey baj support team and your family are both by your side.

Where to find support

You are not alone. hey baj and the people around you are always there for you.

hey baj Live Chat

Contact us via live chat in Bengali or English, 24 hours a day, 7 days a week. Get immediate help with setting limits, taking a break or closing an account — whatever you need.

Immediate Support

Contact by Email

If you prefer not to talk directly on live chat, send an email. Our support team will reply in Bengali as soon as possible. Email address: [email protected]

Email Support

Family and Trusted People

Talk openly with a close family member or a trusted friend. They can help you make the right decision and, if needed, point you towards professional support.

Family Support

Professional Counselling

Talking to a mental health specialist or trained counsellor is not a weakness. Free consultations are available at the National Institute of Mental Health (NIMH) and various other government hospitals in Bangladesh.

Professional Advice

Support Groups

Sharing experiences with people facing the same problem is often the most effective approach. Information about these kinds of support groups can be found at local mental health centres or clinics.

Group Support

Some tips for healthy gaming

Responsible gaming on hey baj is not just about setting limits — it is a mindset. Keeping the tips below in mind will ensure gaming stays enjoyable at all times:

Set a fixed budget before you start betting and decide not to go beyond that budget.
Do not bet more in the hope of recovering lost money — each bet is independent.
Avoid betting while drinking alcohol or under mental stress.
Take regular breaks — playing for a long stretch at a time weakens judgement.
See betting as one form of entertainment alongside others, not as your only entertainment.
The chance of losing is always greater than the chance of winning — play with that reality in mind.

Under our Privacy Policy, your personal information and gaming history are kept completely secure. hey baj never sells or transfers your information to third parties.

If you have any questions, our FAQ page has detailed information on responsible gaming. You can contact us on live chat at any time.

Parental controls and family protection

If there are underage members in your household, the following steps are important to follow:

Use a strong, unique password for your hey baj account that others cannot easily guess.
Always log out after using a device, especially devices that children use.
Use parental control software on home computers or tablets to block access to gambling-related sites.
Keep payment card or mobile banking details out of reach of children.
Teach children age-appropriate digital literacy and make them aware of the risks of online gambling.

To learn more about the terms, responsibilities and rights of being a hey baj member, please read our Terms and Conditions page carefully.

Frequently asked questions about responsible gaming

Contact the hey baj support team via live chat or email and let them know you want self-exclusion. The team will explain your options — from 6 months up to permanent exclusion. Once activated, it cannot be reversed before the period ends.

Yes, lowering a deposit limit takes effect immediately. However, increasing a limit has a waiting period, to prevent impulsive decisions.

No. hey baj verifies the age of all accounts and does not approve accounts for anyone under 21. In suspicious cases, a national ID card or birth certificate may be requested.

A cooldown break is a temporary pause of 1 day to 6 weeks — the account becomes active again automatically once the period ends. Self-exclusion is a longer-term and firmer step — it starts at a minimum of 6 months and cannot be reversed before the period is up.

No, hey baj live chat and email support are available in both Bengali and English. You can chat in Bengali 24 hours a day, 7 days a week to resolve any issue.

If you feel that gambling is getting out of control, seeking professional help is the most effective step. You can get confidential support from a mental health counsellor or doctor. This service is available free of charge at government hospitals in Bangladesh. hey baj fully supports this step.