hey baj Privacy Policy
This document clearly explains how your personal information is collected, what it is used for, and how it is kept secure.
1. Introduction and Scope
hey baj places the highest priority on your privacy. This privacy policy explains what information is collected about you when you register and use the hey baj platform, how that information is processed, and what your rights are.
This policy applies to all services on the site — including the website, mobile application, and customer support channels. By creating an account on hey baj or continuing to use the service, it is assumed that you have read and agreed to the terms of this policy. For detailed service terms, please visit the Terms and Conditions page.
Important: This policy may change at any time. Members will be notified of significant changes via their registered email or site notifications.
This policy applies only to the hey baj platform. Third-party websites or services have their own privacy policies, which hey baj does not control.
2. Information We Collect
hey baj collects information from various sources. The details are set out below by category.
2.1 Registration and Identity Verification
- Full name and date of birth (for age verification — minimum age to use the platform is 21+)
- Mobile number and email address
- Username and password (stored in encrypted form)
- National ID or passport number (where applicable)
2.2 Financial Information
- Deposit and withdrawal transaction details
- Payment method used (bKash, Nagad, Rocket, Upay, or bank transfer)
- Transaction amount and date
hey baj does not store card numbers or bank PINs — payment processing is handled through secure third-party gateways.
2.3 Technical and Usage Information
- IP address and device identifiers
- Browser type, operating system, and screen resolution
- Session cookies and log files
- Time spent on the site and list of pages visited
- Game play history and betting records
2.4 Communication Information
If you contact customer support, chat logs or email conversations may be recorded. This information is used to improve service quality.
3. Purpose of Using Information
hey baj uses your information for specific and lawful purposes. It is not used beyond what it was collected for.
Account Management
Information is used for registration, login verification, account security, and identity confirmation.
Transaction Processing
To complete deposit and withdrawal processes and to maintain transaction records.
Fraud Prevention
To detect suspicious activity, prevent multiple accounts, and ensure platform security.
Customer Support
Relevant information is needed to quickly resolve your issues through 24/7 live chat and email support.
Service Improvement
Anonymous statistics gathered by analysing user experience are used to develop new features and services.
Promotional Communication
To send messages about bonuses, offers, and updates — you can stop such communications at any time.
4. Cookies and Tracking Technologies
hey baj uses cookies and similar technologies on the website and app. Cookies are small text files stored on your device that help improve the functionality of the site.
4.1 Types of Cookies
- Essential Cookies: Used to keep login sessions active, save language preferences, and manage security tokens.
- Analytics Cookies: Collect anonymous statistics to understand site usage patterns and improve service quality.
- Preference Cookies: Used to remember your display preferences, such as your favourite game category or interface settings.
Cookies can be disabled from your browser settings. However, disabling essential cookies may cause some site features to not work properly.
4.2 Third-Party Tracking
hey baj uses some trusted third-party analytics tools. These tools generally use anonymous data and are not permitted to collect personally identifiable information.
5. Sharing and Disclosure of Information
hey baj does not sell your personal information to third parties. However, information may be shared in the following circumstances:
- Payment Processors: Relevant information is shared with bKash, Nagad, Rocket, Upay, or banking partners to complete deposits and withdrawals.
- Technology Partners: Hosting, security, and analytics service providers involved in operating the platform may use limited information under binding confidentiality agreements.
- Legal Requirements: Information may be provided in response to a lawful request from a government or law enforcement authority in accordance with the laws of Bangladesh.
- Fraud Investigation: Relevant information may be provided to the concerned authorities when investigating suspicious account activity or fraud.
Every third party with whom information is shared is bound by a strict data protection agreement and may not use the information beyond the specified purpose.
6. Data Security Measures
hey baj follows industry-standard technologies and processes to protect your information.
SSL Encryption
All data transmissions are encrypted using SSL technology.
Encrypted Storage
Passwords and sensitive information are stored in encrypted form on the server.
Access Control
Only authorised staff can view information, and only as needed.
OTP Verification
Two-layer OTP-based security for logins and transactions.
Regular Audits
Regular audits are conducted to identify security vulnerabilities.
Secure Servers
Data is stored in secure data centres and backed up regularly.
Despite taking the utmost precautions, it is not possible to guarantee 100% security over the internet. It is your responsibility to keep your password confidential and to immediately notify the support team if you notice any unauthorised transactions.
7. Data Retention Period
hey baj does not retain your information longer than necessary. The following policy is followed when determining retention periods:
- Active Accounts: All information is retained for as long as the account remains active.
- Closed or Inactive Accounts: After an account is closed, information may be retained for a period determined by applicable laws and financial regulations.
- Transaction Records: Financial transaction information is retained for an extended period, as there may be legal obligations to do so.
- Analytics Data: Anonymous statistical information may be retained indefinitely, as it does not identify any individual.
After the specified period, information is securely deleted or anonymised.
8. Your Rights
As a member of hey baj, you have certain rights over your personal information. To exercise these rights, contact customer support directly.
Right to Know
You can request to know what information hey baj holds about you.
Right to Correction
If your information is incorrect, you can request that it be corrected.
Right to Deletion
You can request deletion of information that is not subject to a legal obligation to retain.
Opt Out of Marketing
You can unsubscribe at any time to stop receiving promotional emails or messages.
To learn about responsible gaming practices and setting limits on your own account, read the Responsible Gaming Guidelines.
9. Protection of Minors
hey baj provides services only to individuals aged 21 or above (for ages 21+). Information about minors is never knowingly collected.
Date of birth is verified at the time of registration. If a person registers using false information and this is later proven, that account will be closed immediately and the information will be deleted.
If you suspect that a minor is using hey baj, please notify customer support immediately.
10. Contact Us
If you have any questions about this privacy policy or wish to exercise your rights, please contact the hey baj support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.
For answers to common questions, visit the Frequently Asked Questions (FAQ) page for more details.
Privacy Request Process
To request deletion, correction, or a copy of your information, include your registered mobile number and username in your email. Once your identity is confirmed, the necessary steps will be taken as soon as possible.
For general information about hey baj, visit our About Us page.
11. Changes to the Policy
hey baj may update this privacy policy when it considers it necessary. The date of any change will always be shown at the top of this page as "Last Updated".
- For minor changes, only the policy date will be updated.
- For significant changes, you will be notified via your registered email or site notifications.
- If you continue to use the service after any changes, it is assumed that you have accepted the new policy.
Make a habit of reading this page regularly so you stay aware of the latest policy.
Effective Date: This privacy policy is effective from June 2025.